One of the most important reasons why online retailers make the move into short-term retail is that the physical store is great for building more meaningful relationships with potential customers. Eye-catching fit outs, interactive experiences, useful events and even simply having knowledge staff on hand, helps to forge better relationships with customers. Not only do these things help the people who experience the store in person build a better attachment with the brand, but they are also more likely to share the experience with their friends. When Surfdome, the biggest online retailer in Europe for lifestyle apparel, opened their seven week pop-up in Old Street Underground StationUnderground Station, the novelty of having a surf shop in the middle of an underground station meant that word spread fast. Turning the space into a surf shack and hosting live gigs and yoga classes in store, meant that Surfdome connected with their target customers on a more personal level and gave them something to talk about.
However, short-term retail isn’t just good at driving footfall in-store, pop-ups are also a great tool for driving visits online. Most of the online brands, who’ve launched shops with Appear Here have witnessed an increase in online traffic during and after their shop. For instance, the four winners of our Space for Ideas Competition, Porterlight Bikes, The Mini Edit, Run and Fell and WonderLuk, all saw an increase in online visits and sales of around 15% during their pop-ups this summer. Similarly, Surfdome saw the online order value and time spent on their site significantly increase during their summer shop. If people enjoy an experience in-store they are more likely to go online and explore the brand more in their own time, especially once the store disappears.
Another key reason for the increase in online brands launching shops with Appear Here, is that they can quickly get fast, honest and personal feedback on a product or concept. With these insights brands can find out what demographic they appeal to, which locations work well for the concept and whether the price point matches the demand for the product. When Beligi, an emerging urban clothing brand, booked a market stall at Haus Kat, the fashion market in Old Truman Brewery, it was a huge learning curve. The founder explained, “by launching our first collection with a pop-up, we learnt a lot – principally who is interested in our garments, who would consider buying Beligi, and who our wearers are.”
The PR value of pop-up shops should not be overlooked either. Pop-up’s have also proved a great way of generating PR for online brands. A shop launch is a great way to build the buzz, create new content and get the media’s attention. By inviting journalists to a shop launch, online brands have something new to show and tell to the press. For instance, Porterlight Bicycle’s pop-up store in Covent Garden, led to the brand being featured in Time Out’s 15 Retail Picks For August. It was press coverage like this that helped to drive sales and a 31% increase in visits to Porterlight Bicycles website too. Similarly, Surfdome found that they were able to hit all of their target press in the first week of opening their pop-up store.
For an online brand, having a short-term store as part of your retail strategy is essential addition. As we’ve seen, a pop-up not only re-ignites interest in a brand, but builds more meaningful relationships and is an effective tool for creating a PR buzz. Short-term retail is also a good test bed for finding out more about your customers, products and best performing locations in a short period of time. So, whether you’re a leading online player like Surfdome, or a fledgling brand like Porterlight Bikes, using a mix of online and offline retail is a great way to connect with your customers in an exciting and authentic way.
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